Terms of Service

1.Acceptance of terms

By signing a proposal or order form, using our client dashboard, or otherwise engaging our services, you agree to be bound by these Terms and any written agreement between us. If you do not agree, do not use our services.

2.Description of services

We provide digital marketing and automation services that may include search engine optimization, Google Business Profile setup and management, content creation, website design, paid advertising management, and AI and workflow automation tools such as an AI receptionist, missed-call text-back, appointment scheduling, review requests, and sales pipelines. The specific services, deliverables, and fees for your engagement are set out in your proposal or order form, which forms part of these Terms.

3.Accounts and eligibility

You must be at least 18 years old and authorized to act on behalf of your business to use our services. You are responsible for maintaining the confidentiality of any login credentials and for all activity under your account.

4.Client responsibilities

To deliver our services we rely on your timely cooperation. You agree to:

• Provide accurate business information and any access we reasonably need to your website, listings, and advertising or analytics accounts;
• Review and approve deliverables within a reasonable time;
• Ensure that content and materials you provide are accurate and do not infringe the rights of others;
• Obtain and maintain all consents required to contact your customers by phone, text, or email through our automation tools, and comply with applicable laws including the TCPA and CAN-SPAM.

5.Fees, billing, and payment

Fees are described in your proposal or order form. Unless stated otherwise, recurring services are billed monthly in advance and are due on receipt. Late or failed payments may result in suspension of services. All fees are exclusive of applicable taxes, which are your responsibility.

6.Term, cancellation, and refunds

Ongoing services continue on a month-to-month basis unless your agreement states a fixed term. Either party may cancel recurring services with 30 days’ written notice unless your agreement provides otherwise. Fees already paid are generally non-refundable, and work completed or committed before cancellation remains payable.

7.SEO and performance disclaimer

Search rankings, traffic, leads, and revenue depend on many factors outside our control, including the policies and algorithms of search engines and third-party platforms, your market, and competitor activity. We use professional, ethical methods and reasonable efforts to improve your results, but we do not and cannot guarantee any specific ranking, position, traffic volume, or business outcome.

8.AI and automation services

Our AI and automation tools generate responses, messages, and actions automatically and may not always be accurate or complete. You are responsible for reviewing configurations and for the messages sent on your behalf. You represent that you have the legal right and any required consent to contact the individuals reached through these tools, and you agree to use them in compliance with all applicable laws and platform rules.

9.Third-party platforms

Our services depend on third-party platforms such as Google, Meta, review sites, and messaging and payment providers. Your use of those platforms is subject to their terms, and we are not responsible for their availability, changes, or decisions, including the suspension or removal of any account or listing.

10.Intellectual property

Anything we build remains SEO Parkway's property and may be reused for future clients. We retain ownership of our own tools, templates, processes, and know-how, and we may use general, non-confidential learnings to improve our services. You grant us a license to use your marks and materials solely to provide the services and, with your permission, to reference your business in our portfolio.

11.Confidentiality

Each party agrees to protect the other’s non-public business information and to use it only to perform under these Terms, except where disclosure is required by law.

12.Warranties and disclaimers

We provide our services with reasonable skill and care. Except as expressly stated, our services are provided “as is” and “as available,” and we disclaim all other warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement, to the fullest extent permitted by law.

13.Limitation of liability

To the fullest extent permitted by law, SEO Parkway will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, or data. Our total liability for any claim arising out of or relating to the services will not exceed the amount you paid us for the services in the two months before the event giving rise to the claim.

14.Indemnification

You agree to indemnify and hold harmless SEO Parkway from any claims, damages, and expenses arising out of the content or materials you provide, your use of the services, or your failure to obtain required consents or to comply with applicable law.

15.Governing law

These Terms are governed by the laws of the State of Georgia, without regard to its conflict-of-laws rules. Any dispute will be brought exclusively in the state or federal courts located in Georgia, and each party consents to that jurisdiction.

16.Contact us

If you have questions about this document, contact us at hello@seoparkway.com.