Terms of Service

1.Acceptance of terms

By signing a proposal or order form, using our client dashboard, or otherwise engaging our services, you agree to be bound by these Terms and any written agreement between us. If you do not agree, do not use our services.

2.Description of services

We provide digital marketing and automation services that may include search engine optimization, Google Business Profile setup and management, content creation, website design, paid advertising management, and AI and workflow automation tools such as an AI receptionist, missed-call text-back, appointment scheduling, review requests, and sales pipelines. The specific services, deliverables, and fees for your engagement are set out in your proposal or order form, which forms part of these Terms.

3.Accounts and eligibility

You must be at least 18 years old and authorized to act on behalf of your business to use our services. You are responsible for maintaining the confidentiality of any login credentials and for all activity under your account.

4.Client responsibilities

To deliver our services we rely on your timely cooperation. You agree to:

• Provide accurate business information and any access we reasonably need to your website, listings, and advertising or analytics accounts;
• Review and approve deliverables within a reasonable time;
• Ensure that content and materials you provide are accurate and do not infringe the rights of others;
• Obtain and maintain all consents required to contact your customers by phone, text, or email through our automation tools, and comply with applicable laws including the TCPA and CAN-SPAM.

5.Fees, billing, and payment

Fees are described in your proposal or order form. Unless stated otherwise, recurring services are billed monthly in advance and are due on receipt. Late or failed payments may result in suspension of services. All fees are exclusive of applicable taxes, which are your responsibility.

6.Term, cancellation, and refunds

Ongoing services continue on a month-to-month basis unless your agreement states a fixed term. Either party may cancel recurring services with 30 days’ written notice unless your agreement provides otherwise. Fees already paid are generally non-refundable, and work completed or committed before cancellation remains payable.

7.SEO and performance disclaimer

Search rankings, traffic, leads, and revenue depend on many factors outside our control, including the policies and algorithms of search engines and third-party platforms, your market, and competitor activity. We use professional, ethical methods and reasonable efforts to improve your results, but we do not and cannot guarantee any specific ranking, position, traffic volume, or business outcome.

8.AI and automation services

Our AI and automation tools generate responses, messages, and actions automatically and may not always be accurate or complete. You are responsible for reviewing configurations and for the messages sent on your behalf. You represent that you have the legal right and any required consent to contact the individuals reached through these tools, and you agree to use them in compliance with all applicable laws and platform rules.

9.Third-party platforms

Our services depend on third-party platforms such as Google, Meta, review sites, and messaging and payment providers. Your use of those platforms is subject to their terms, and we are not responsible for their availability, changes, or decisions, including the suspension or removal of any account or listing.

10.Intellectual property

Once you have paid in full for the work in which it was created, you own the published page copy we write for your business, including service pages, articles, and blog posts, along with the Google Business Profile posts we produce for you. That ownership continues after our engagement ends. Until payment is received in full, that work remains our property.

If we build or host a website for you, you own its page copy and any images, logos, or other materials you provided. On request at the end of our engagement we will give you a copy of the published site, and we will transfer to you, at no cost, any domain we registered or hold on your behalf. Sites are built on different platforms depending on the project, so a copy of a published site is not always a working installation that can be moved elsewhere without additional work to rebuild it. The platform accounts, templates, and workflows used to build and run the site are not transferred.

We retain ownership of everything we use to produce that work, including our tools, workflows, prompts, processes, know-how, and the account templates and configurations we use to set up and run client systems. Those are not transferred to you, we may reuse them for other clients, and we may use general, non-confidential learnings to improve our services.

You grant us a license to use your marks and materials solely to provide the services and, with your permission, to reference your business and the work we did in our portfolio and case studies.

11.Confidentiality

Each party agrees to protect the other’s non-public business information and to use it only to perform under these Terms, except where disclosure is required by law.

12.Warranties and disclaimers

We provide our services with reasonable skill and care. Except as expressly stated, our services are provided “as is” and “as available,” and we disclaim all other warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement, to the fullest extent permitted by law.

13.Limitation of liability

To the fullest extent permitted by law, SEO Parkway will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, or data. Our total liability for any claim arising out of or relating to the services will not exceed the amount you paid us for the services in the two months before the event giving rise to the claim.

14.Indemnification

You agree to indemnify and hold harmless SEO Parkway from any claims, damages, and expenses arising out of the content or materials you provide, your use of the services, or your failure to obtain required consents or to comply with applicable law.

15.Governing law

These Terms are governed by the laws of the State of Georgia, without regard to its conflict-of-laws rules. Any dispute will be brought exclusively in the state or federal courts located in Georgia, and each party consents to that jurisdiction.

16.SMS messaging program

When you provide your mobile number and opt in, SEO Parkway may send you text messages that include service updates, appointment confirmations and reminders, responses to service-related inquiries, and marketing promotions where you have consented to receive them. This messaging program is designed to ensure optimal customer support and to respond promptly to service-related inquiries. Consent to receive text messages is not a condition of purchasing any goods or services.

Opting out

You can cancel the SMS service at any time. Just text 'STOP' to (678) 325-5020. After you send the SMS message 'STOP' to us, we will send you an SMS message to confirm that you have been unsubscribed.

Getting help

If you are experiencing issues with the messaging program, you can reply with the keyword HELP for more assistance. You can also reach our support team at hello@seoparkway.com or (678) 325-5020.

Message frequency, rates, and delivery

Message and data rates may apply. Message frequency varies based on your interactions with our service. Carriers are not liable for delayed or undelivered messages.

Age requirement

By using this service, you represent and warrant that you are at least 18 years of age. If you are under 18 years old, you may not use or access our services or opt into our messaging program.

17.Privacy Policy

Your use of the messaging program is also governed by our Privacy Policy, which explains what information we collect, how we use it, and how we protect it. View it here: https://www.seoparkway.com/privacy-policy.

18.Contact us

If you have questions about these Terms or our messaging program, contact us at: