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Home / Business Add-Ons / Reputation Management
Reviews add-on

Reputation Management

Before anyone calls you, they read about you. Your star rating and recent reviews are the first impression that decides whether a searcher picks you or the shop next door. We keep that impression strong — monitoring, responding, and steadily growing your reviews across every platform.

Browser window showing a 5-star rating trending upward above a list of review sources
9 in 10
customers read reviews before they choose
The leak

Your reputation is selling for you — or quietly costing you.

A thin star rating, a handful of old reviews, or one angry comment sitting with no reply tells a searcher everything before they ever reach your website. Meanwhile the competitor with more reviews and thoughtful responses looks like the safe choice — and gets the call.

93%
Read reviews before buying
For a local service, your rating is the first — and sometimes only — thing a customer checks.
3.8★
Is the trust cutoff
Most people won’t even consider a business rated below four stars.
1 review
Left unanswered
An ignored complaint reads as “they don’t care” — to that customer and everyone reading after.
What you get

Your reputation, actively managed

All reviews, one inbox

Google, Facebook, and more monitored together, with instant alerts the moment a new review lands.

Fast, on-brand responses

Every review — glowing or tough — gets a timely, professional reply written in your voice.

Steady review growth

Happy customers get a well-timed invite to review, so your rating and recency keep improving.

Reputation you can see

Track your rating, volume, and sentiment over time in the same dashboard as your leads and campaigns.

In the real world

A few ways it shapes what customers see

Every one of these changes the impression a searcher forms in the first ten seconds — the difference between “this looks like the pro” and scrolling to the next name.

First impression

Look like the obvious choice

A steady stream of recent, positive reviews and a rating that keeps climbing tells a searcher you’re busy, trusted, and safe to call — before they’ve read a single word of your website.

+31%
more clicks with strong ratings
Handling the bad ones

Turn a complaint into trust

We’re alerted the moment a negative review lands and respond quickly, calmly, and on-brand. Future customers don’t just see the complaint — they see a business that owns it and makes it right.

88%
trust a business that replies
More & fresher reviews

Keep the good ones coming

Happy customers get a gentle, well-timed nudge to share their experience — so your best work shows up publicly and your reviews stay recent, not stuck in last year.

4x
more reviews collected
Everywhere at once

One strong story on every platform

Google, Facebook, and the rest all monitored and managed from one place — so no matter where a customer looks you up, they find the same trustworthy, well-tended reputation.

1
inbox for every platform
Reviews are insurance

One bad review can’t sink you — if you’ve banked enough good ones.

Most customers won’t even consider a business rated below 3.8 stars. See it for yourself: drag your five-star reviews up and watch how a bad review barely moves the needle once you’ve got a cushion.

8
5
3
3
1
Simulate an angry customer
Your public rating
3.8
★★★★★
★★★★★
1.0 3.8 cutoff 5.0
Customers will still consider you

The math is simple: the more five-star reviews you’ve banked, the less any single bad one can hurt. Automating review requests is how you build that cushion before you need it.

How it works

We connect it. Your reputation grows.

1

We connect your profiles

Google, Facebook, and any other platforms that matter — all monitored from one place.

2

We set the tone

Response templates and a review-request flow written in your voice, ready to run.

3

Your reputation grows

Reviews get answered fast, new ones come in steadily, and your rating climbs where customers see it.

Better together

Turn every happy job into proof.

Reputation management keeps the story strong. These make sure every satisfied customer actually leaves the review that tells it.

Automated Review Requests Auto-invite every customer to review after the job. Marketing Automation Fold review requests into your follow-up flows.

Stop letting leads slip away.

Add Reputation Management to any plan. It plugs into the same dashboard, so every recovered lead shows up right alongside the rest.

Purchase