Before anyone calls you, they read about you. Your star rating and recent reviews are the first impression that decides whether a searcher picks you or the shop next door. We keep that impression strong by monitoring, responding, and steadily growing your reviews across every platform.
A thin star rating, a handful of old reviews, or one angry comment sitting with no reply tells a searcher everything before they ever reach your website. Meanwhile the competitor with more reviews and thoughtful responses looks like the safe choice, and gets the call.
Google, Facebook, and more monitored together, with instant alerts the moment a new review lands.
Every review, glowing or tough, gets a timely, professional reply written in your voice.
Customers get provided a well-timed invite to review, so your rating and recency keep improving.
Track your rating, volume, and sentiment over time in the same dashboard as your leads and campaigns.
Every one of these changes the impression a searcher forms in the first ten seconds. It’s the difference between “this looks like the pro” and scrolling to the next name.
A steady stream of recent, positive reviews and a rating that keeps climbing tells a searcher you’re busy, trusted, and safe to call, before they’ve read a single word of your website.
We’re alerted the moment a negative review lands and respond quickly, calmly, and on-brand. Future customers don’t just see the complaint. They see a business that owns it and makes it right.
Customers get provided a gentle, well-timed nudge to share their experience, so your best work shows up publicly and your reviews stay recent, not stuck in last year.
Google, Facebook, and the rest are all monitored and managed from one place, so no matter where a customer looks you up, they find the same trustworthy, well-tended reputation.
Most customers (68%) will only use a business rated 4 stars or higher (BrightLocal, 2026). See it for yourself: drag your five-star reviews up and watch how a bad review barely moves the needle once you’ve got a cushion.
The math is simple: the more five-star reviews you’ve banked, the less any single bad one can hurt. Automating review requests is how you build that cushion before you need it.
Google, Facebook, and any other platforms that matter, all monitored from one place.
Response templates and a review-request flow written in your voice, ready to run.
Reviews get answered fast, new ones come in steadily, and your rating climbs where customers see it.
Reputation management keeps the story strong. These make sure every satisfied customer actually leaves the review that tells it.
For a local business, online reputation management comes down to three jobs: knowing about every review the moment it’s posted, replying to each one well, and steadily earning new reviews from real customers. Done consistently, that keeps your star rating strong and recent on Google, Facebook and the other sites customers check. It also shows anyone reading that a real person cares about the work.
Reviews do two jobs at once. Customers read them to decide who to call, and Google uses them too. Google says more reviews and positive ratings can help your local ranking. That means your reputation affects both whether you show up in the map results and whether people choose you once you do. Our Google Business Profile management and reputation work go hand in hand.
A negative review is a chance to show future customers how you handle problems. Reply promptly and calmly. Thank the reviewer, acknowledge what went wrong without arguing, keep private details out of it, and offer to make it right offline with a name and number. For example: “Thanks for letting us know, and I’m sorry the appointment ran late. That’s not how we want to treat anyone. Please call me directly so I can make it right.”
Most owners only reply when something goes wrong, but thanking happy customers matters just as much. A short, specific reply, one that mentions the job, the neighborhood or the team member, shows you read every review and value the person who took the time. It also gives future customers more real detail about the work you do. We write replies in your voice so they never sound canned.
Only if it breaks Google’s rules. Reviews that are spam, fake, off-topic or hateful can be flagged in your Business Profile, and Google evaluates the report, which typically takes several days. Google is clear that you shouldn’t report a review just because you disagree with it. For an honest negative review, a thoughtful reply and a steady flow of new positive reviews do far more than trying to make it disappear.
The simplest way to get more Google reviews is to ask every customer, every time, with a link that takes one tap. Automated review requests do that the moment a job is marked complete. Google’s policies prohibit offering incentives for reviews and blocking unhappy customers. This is known as review gating.
Since October 21, 2024, an FTC rule has banned fake reviews, including AI-written ones, as well as buying positive or negative reviews and suppressing honest ones through threats or intimidation. Knowing violations can bring civil penalties. Google removes fake engagement too. Real reputation management builds on real customers and honest replies, which is the only kind that lasts.
Customers check more than Google. They look at Facebook, industry sites and sometimes Yelp. Instead of logging into each one, new reviews from Google, Facebook and the other platforms we connect land in one inbox with an instant alert, alongside your leads, calls and campaigns. You can track your rating, review count and how recent your reviews are over time, so you know whether things are getting better.
Reputation Management is $150 a month as an add-on to any plan, and it’s included in our Growth and Dominate plans. Review request texts and emails carry small usage fees. We connect your profiles, set up response templates and a review request flow in your voice, then keep reviews answered and coming in. See all plans on our pricing page.
Before anyone calls you, they read about you: ninety-three percent of customers read reviews before buying, and they notice how many you have and how recent they are. Reputation Management keeps fresh reviews arriving steadily and puts every review, on Google, Facebook and more, in one inbox with a prompt reply in your voice.
Add Reputation Management to any plan. It plugs into the same dashboard, so every recovered lead shows up right alongside the rest.
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